1. Information We Collect
When you use YAXΞ Technologies ("YAXΞ", "we", "our"), we collect the following information:
- Full name and email address — for account creation and eSIM delivery
- Phone number — for order verification and support
- Billing information — processed securely via UPI payment gateways
- Device information — to verify eSIM compatibility
- IP address and browser information — for fraud prevention
- Travel destination and eSIM usage details
- Order timestamp, payment ID, QR delivery log, activation timestamp
- Customer support communications
2. How We Use Your Information
- Process your order and deliver your international data plan
- Send transactional emails including QR code and activation instructions
- Provide customer support
- Prevent fraud, abuse, and chargeback misuse
- Investigate refund disputes with supporting evidence
- Improve our services and user experience
- Comply with applicable legal obligations
3. Third-Party Services
We work with trusted third-party providers to operate our platform. These providers process your information only as necessary to provide their services. We do not sell your personal data to any third party.
- Payment processors — to complete UPI transactions securely
- Global network partners — to fulfill international data plan delivery
- Analytics tools — to monitor website performance
- Customer support platforms
4. Data Protection
We implement reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure. All payment transactions are encrypted. We do not store UPI credentials or banking details.
5. Fraud and Chargeback Prevention
To protect against fraudulent claims and chargeback abuse, we retain the following evidence for every order:
- Order timestamp and payment ID
- QR code delivery log and activation timestamp
- IP address and device type at time of purchase
- Email confirmation records
- Device compatibility confirmation (customer-verified at checkout)
This evidence may be submitted to payment providers, banks, and regulatory authorities in the event of disputes.
6. Cookies
Our website uses cookies and analytics technologies to improve user experience and monitor website performance. By using our website, you consent to our use of cookies.
7. Your Rights
You may request access to, correction of, or deletion of your personal data where legally permitted. To make a request, contact us at support@yaxe.app.
8. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of any updated policy. Last updated: April 2026.
9. Contact
YAXΞ Technologies · Hyderabad, India
support@yaxe.app